Operations Management & Control

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About Course

Operations is where strategy becomes reality. This course is designed to help business owners, managers, and aspiring professionals build, manage, and optimize efficient operational systems that drive productivity, reduce waste, and improve profitability.

Participants will learn how to design workflows, manage resources, control processes, track performance, and implement scalable systems using real-world tools and frameworks.

This is a hands-on, execution-driven course that moves beyond theory—guiding learners to build actual operational systems they can deploy immediately in their businesses or workplaces.

 

Learning Outcomes

Participants will:

  • Create a complete operational structure for a business
  • Develop SOPs for at least 3 key processes
  • Build a KPI dashboard for monitoring operations
  • Identify inefficiencies and implement improvements
  • Set up a basic operations control system
  • Design a scalable operations model for growth
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What Will You Learn?

  • Design efficient operational workflows for any business
  • Develop and implement Standard Operating Procedures (SOPs)
  • Apply process improvement techniques to reduce inefficiencies
  • Build systems for inventory, production, and service delivery control
  • Track and measure operational performance using KPIs
  • Implement quality control and risk management frameworks
  • Use digital tools to automate and optimize operations

Course Content

MODULE 1: Foundations of Operations Management
Understand the role of operations in business success & Learn core concepts and frameworks of operations management

  • Lesson 1: Introduction to Operations Management
  • Lesson 2: The Operations Value Chain
  • Lesson 3: Types of Operations (Manufacturing vs Service)
  • Lesson 4: Key Functions of Operations
  • Lesson 5: Aligning Operations with Business Strategy
  • Case Study: How inefficient operations affect profitability in SMEs
  • Assignment: Operations Structure Identification and Mapping

MODULE 2: Process Mapping & Workflow Design
Learn how to visualize and design efficient workflows & Identify bottlenecks and inefficiencies

MODULE 3: Standard Operating Procedures (SOPs)
Develop clear, actionable SOPs for consistency and control

MODULE 4: Resource Planning & Capacity Management
Optimize the use of human, financial, and physical resources

MODULE 5: Inventory & Supply Chain Management
Manage inventory efficiently and ensure smooth supply flow

MODULE 6: Quality Management & Continuous Improvement
Implement systems to ensure quality and continuous improvement

MODULE 7: Performance Measurement & KPI Systems
Track and improve operational performance using data

MODULE 8: Risk Management & Operational Control
Identify, assess, and mitigate operational risks

MODULE 9: Automation & Digital Tools for Operations
Leverage technology to improve efficiency and scalability

MODULE 10: Building a Scalable Operations System (Capstone Project)
Integrate all concepts into a functional operations system

Earn a certificate

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